CONTACT
Get in touch
Have a question or ready to start? Send us an enquiry and we'll get back to you within 48 hours.
Phone
0404 762 203
Email
[email protected]
Address
PO Box 5029, Hoppers Crossing VIC 3029
Service area
City of Wyndham and surrounding areas
Office hours
Monday to Friday, 9:00am-5:00pm
Response time
We aim to respond within 48 hours
Feedback
You can raise a concern, compliment or complaint at any time.
Concerns or complaints
Read how to raise feedback safely.
Address & service area
PO Box 5029, Hoppers Crossing VIC 3029
City of Wyndham and surrounding areas
COMMON QUESTIONS
Quick answers before you enquire.
Can you help me understand whether my funding may cover support?+
Yes. We can talk through your NDIS plan, Aged Care package or self-funded needs and explain which supports may fit. Final eligibility and funding decisions sit with the relevant funding body.
How do I get started?+
Send an enquiry or call us. We will ask about your goals, routines, location, funding and timing, then discuss whether our team can provide the right support.
Can family members or support coordinators be involved?+
Yes. With the participant consent, we welcome family, carers, support coordinators and health professionals being part of planning and communication.
What if I already have another provider?+
You can still enquire. We can discuss what you are looking for, what needs to change and any notice or service agreement steps you may need to consider.
How do I raise feedback or a complaint?+
Contact us by phone, email or the feedback page. We will listen, record the issue and work with you on next steps. In emergencies, call 000.